EMV Chip Cards are Here!
To report your card as lost or stolen, contact us at 715-453-2144 or toll free 877-822-7552 to speak to a Personal Banker. After business hours call 800-472-3272. ATM/Debit Card Business Hours are Monday - Friday 9AM - 4PM and Saturday 7:30AM - Noon.
TRAVELING outside the United States?
BANK NOTIFICATION IS REQUIRED - Your card WILL NOT approve international transactions unless you give prior notification to the bank! Please call us during business hours at 715-453-2144 or toll free 877-822-7552 with travel dates and the countries you will be visiting. With an increase in fraudulent international transactions, this helps prevent fraudulent transactions from happening to you. After business hours, if you have a transaction declined or denied call the Enfact Fraud Call Center at 800-262-2024.
Whenever or wherever you travel...Always remember to take more than one form of payment with you!
EnFact Fraud Monitoring - Real Time for your protection!
EnFact fraud monitor builds a profile of each card user and then monitors card activity 24/7 for potentially suspicious activity. You will receive an automated call from EnFact when a suspicious transaction occurs:
You will be asked to verify recent transaction activity on your card.
You will use your touchtone telephone keypad to respond to the inquiries.
- You will be provided a toll-free number to call if you have questions.
Your response to this call is important to help stop actual fraud and to avoid restrictions that may be placed on your card.
A sudden change in the location from which transactions usually occur, a high-cost purchase, a string of transactions from a merchant or ATM within a short time period, or a transaction that matches criteria of a known fraud trend may flag a transaction as suspicious.
Please inform us of a change of telephone number as soon as possible, so you can be contacted quickly when suspicious transactions occur.
Verified by VISA is an easy-to-use security feature that confirms your identity with an extra password when you shop online at participating merchants. Banks and online merchants choose to participate in Verified by VISA to make online shopping safer for their mutual customers.
IF YOU DO NOT SHOP ONLINE WITH YOUR DEBIT CARD YOU DO NOT NEED TO ENROLL.
IF YOU DO SHOP ONLINE WITH YOUR DEBIT CARD YOU MAY NOT NEED TO ENROLL.
- This extra security APPLIES ONLY TO ONLINE PURCHASES and ONLY AT PARTICIPATING MERCHANTS. To see if you regularly shop online at a participating merchant click here.
THOSE WHO DO USE THEIR DEBIT CARD TO SHOP ONLINE AT PARTICIPATING MECHANTS ARE ABLE TO ENROLL IN ONE OF TWO WAYS:
- DURING THE CHECKOUT PROCESS AT A PARTICIPATING ONLINE MERCHANT - Online shoppers will see a Verified by VISA enrollment screen when checking out at a participating merchant site. You will be allowed to opt out of enrollment during checkout four times, but will be required to enroll the fifth time. If you are not a regular online shopper you can wait to enroll until required. This feature helps ensure that frequent online shoppers - those at the highest risk for potential debit card fraud and identity theft - are enrolled in this service.
- ON OUR WEBSITE - Simply click here for a Demo of Verified by VISA and a list of Participating Merchants. If you decide you will be shopping online regularly at participating merchant websites, click the Register button to sign up.